Terms of service
Effective Date: August 19, 2025
Last Updated: August 19, 2025
PLEASE READ THESE TERMS & CONDITIONS ("TERMS," "TERMS OF USE," OR "AGREEMENT") CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, CREATING AN ACCOUNT, MAKING A PURCHASE, SUBSCRIBING TO OUR SERVICES, OR OTHERWISE INTERACTING WITH MENDORA HEALTH, A SUBSIDIARY OF RECOVIES HEALTH LLC ("MENDORA," "COMPANY," "WE," "US," OR "OUR"), YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS, (2) YOU ARE AT LEAST 18 YEARS OF AGE AND OF LEGAL AGE TO FORM A BINDING CONTRACT, AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT ACCESS OR USE OUR WEBSITE, SERVICES, OR PRODUCTS.
1. AGREEMENT SCOPE AND ACCEPTANCE
These Terms apply to all interactions with Mendora, including our website at mendorahealth.com and any subdomains, mobile applications and software, social media pages and online presence, customer service and support, subscription services and products, email communications and newsletters, and any other services or platforms we operate.
These Terms incorporate by reference our Privacy Policy, Shipping Policy, Return Policy, and any other policies posted on our website. We reserve the right to modify these Terms at any time in our sole discretion. Your continued use of our services after changes take effect constitutes acceptance of the revised Terms.
2. PRODUCTS AND SERVICES
Mendora® is a dietary supplement formulated to support skin wellness. Our products are intended for healthy adults 18 years and older and are dietary supplements, not medications. They are not intended to diagnose, treat, cure, or prevent any disease and have not been evaluated by the Food and Drug Administration. Information on our Platform is for general educational purposes only and is not intended as medical advice. Always consult with your physician or qualified healthcare provider before starting any new supplement regimen.
You must be at least 18 years of age to purchase our products, create an account, subscribe to our services, or participate in promotions or programs.
3. SUBSCRIPTION SERVICES
Mendora products are available exclusively through subscription. Our Monthly Plan costs $105 per month and bills every 30 days. Our 3-Month Plan costs $268.50 every 3 months, providing a 15% discount, and bills every 90 days.
Subscriptions automatically renew at the end of each billing period unless canceled. By subscribing, you authorize us to charge your selected payment method for the initial subscription period, all subsequent renewal periods, and any applicable taxes and shipping costs.
To cancel your subscription, log into your account and select cancellation or contact customer service at support@mendorahealth.com. You can cancel anytime before your next billing date, and cancellation takes effect at the end of your current billing period. No partial refunds are provided for current billing periods.
4. PRICING AND PAYMENTS
By providing payment information, you authorize us to charge your payment method for all applicable fees, represent that you are authorized to use the payment method, agree to maintain current and valid payment information, and consent to automatic payment method updates from card issuers.
We accept major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal and other approved digital payment services. Subscription fees are non-refundable once charged, except as required by applicable law, for product defects or shipping errors, or at our sole discretion for exceptional circumstances.
5. SHIPPING AND DELIVERY
We currently ship only within the United States, including all 50 states, District of Columbia, and U.S. territories subject to carrier availability. Orders typically process within 1-2 business days before shipping. Standard shipping typically takes 3-7 business days, depending on your location.
Risk of loss and title for products passes to you upon delivery to the carrier, not upon receipt at your address. You must provide complete and accurate shipping addresses, valid contact information for delivery, and special delivery instructions if needed.
6. RETURNS AND EXCHANGES
Unopened products may be returned within 30 days of delivery for a refund. For safety and regulatory reasons, opened dietary supplements cannot be returned or exchanged. Contact customer service at support@mendorahealth.com before returning products and provide your order number and reason for return.
Approved refunds will be processed within 5-10 business days after we receive returned products. Refunds are issued to the original payment method used for purchase. Return shipping costs are the customer's responsibility unless the return is due to our error.
7. ACCOUNT MANAGEMENT
Account creation requires a valid email address, secure password, name and contact information, and payment and shipping details. You are responsible for maintaining password confidentiality, all activity under your account, notifying us of unauthorized access, and keeping account information current and accurate.
Your account may only be used by you and authorized representatives. We may suspend or terminate accounts for Terms violations, fraudulent activity, abusive behavior toward staff, or legal or regulatory requirements.
8. INTELLECTUAL PROPERTY RIGHTS
All content on our Platform is owned by Mendora or our licensors, including website design and layout, product formulations and specifications, trademarks, logos, and brand names, written content, images, and videos, software and applications, and marketing materials and campaigns.
We grant you a limited, non-exclusive, non-transferable license to access and use our Platform for personal purposes only. You may not copy, reproduce, or distribute our content commercially, modify, adapt, or create derivative works, reverse engineer our software or systems, use our trademarks or logos without permission, or frame or embed our content in other websites.
9. PROHIBITED USES AND CONDUCT
You may not use our Platform or services for illegal activities, technical violations such as attempting to gain unauthorized access to our systems, or commercial misuse including reselling products without authorization. Prohibited content includes false, misleading, or deceptive information, hate speech, harassment, or discriminatory content, and spam, advertising, or promotional content.
Violations may result in content removal or modification, account warnings or restrictions, temporary or permanent account suspension, legal action for serious violations, and reporting to law enforcement when appropriate.
10. WARRANTIES AND DISCLAIMERS
We warrant that our products meet applicable legal standards for dietary supplements, are manufactured according to good manufacturing practices, and conform to product specifications when shipped. However, EXCEPT FOR LIMITED WARRANTIES ABOVE, OUR PLATFORM AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
YOU ACKNOWLEDGE THAT THE INFORMATION ON OUR PLATFORM IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED AS MEDICAL ADVICE. THE PRODUCTS AND CLAIMS MADE ABOUT PRODUCTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, MENDORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION SHALL NOT EXCEED THE AMOUNT YOU PAID TO MENDORA IN THE SIX MONTHS PRECEDING THE CLAIM.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Mendora and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses including attorney's fees, arising from your use of the Platform or products, your violation of these Terms, or your violation of any third-party rights.
13. DISPUTE RESOLUTION
Subject to certain exceptions, you and Mendora agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Platform or products will be settled by binding arbitration rather than in court. Before initiating arbitration, you must send written notice of your dispute to support@mendorahealth.com, and we must have a good faith discussion to try to resolve the dispute.
YOU AND MENDORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
You may opt out of this arbitration agreement by sending written notice to support@mendorahealth.com within 30 days of first accepting these Terms.
14. GOVERNING LAW AND JURISDICTION
These Terms and any disputes arising out of or related to them will be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any litigation not subject to arbitration will be brought exclusively in the state or federal courts located in Los Angeles County, California.
15. GENERAL PROVISIONS
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
These Terms, including our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and Mendora regarding the use of our Platform and products and supersede all prior agreements and understandings.
16. CONTACT INFORMATION
If you have questions about these Terms, please contact us at support@mendorahealth.com. You may also write to us at Mendora Health, 465 N Roxbury Dr #1011, Beverly Hills, CA 90210.
Effective Date: August 19, 2025
Certain U.S. state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), give residents the right to opt out of the "sale" or "sharing" of their personal information. While Mendora does not sell personal information for money, we may share limited information such as identifiers or commercial data with advertising and analytics partners in ways that may be considered a "sale" or "sharing" under these laws.
Your Rights
You have the right to opt out of the sale or sharing of your personal information. Once you exercise this right, we will honor your preference for at least 12 months before asking you to opt in again.
How to Exercise Your Right
You may opt out by submitting a request via email to support@mendorahealth.com with the subject line "Do Not Sell or Share My Personal Information" or by enabling a recognized Global Privacy Control (GPC) signal on your browser.
Verification
For your protection, we may require reasonable information to verify your identity before processing your request.
Authorized Agents
You may designate an authorized agent to submit requests on your behalf by providing written authorization and proof of identity.
For more details on how we collect, use, and share information, please see our Privacy Policy.