Privacy policy
Effective Date: August 19, 2025
Last Updated: August 19, 2025
Mendora Health, a subsidiary of Recovies Health LLC ("Mendora," "Company," "we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, protect, and retain your information when you visit mendorahealth.com, use our mobile applications, purchase our products, subscribe to our services, or interact with us through any other means.
1. SCOPE AND ACCEPTANCE
This Privacy Policy applies to all interactions with Mendora, including our websites, mobile applications, social media pages, email communications, and any other platforms where this Privacy Policy is posted (collectively, the "Platform"). By accessing or using our Platform, creating an account, making a purchase, or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms & Conditions.
When we use the term "personal information" in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could be linked directly or indirectly, to you. It does not include aggregated, deidentified, or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to you or publicly available information from government records.
2. INFORMATION WE COLLECT
We collect several categories of personal information to provide our services effectively. This includes identifiers and contact information such as your full name, email address, billing and shipping addresses, account usernames and passwords, and date of birth for age verification purposes. We also collect account and transaction data including your account preferences and settings, subscription plan details and status, order history and transaction records, payment information that is processed securely through third-party providers, and your communication preferences.
Device and technical information is automatically collected when you use our Platform, including your IP address, device identifiers, mobile advertising IDs, browser type and version, language settings, operating system and device specifications, and data from cookies, beacons, pixels, and similar tracking technologies. We also gather usage data including pages visited, time spent on our site, referral sources, and location data where you have provided consent.
We may collect limited health and wellness information that you voluntarily provide about your skin wellness goals, general lifestyle and wellness preferences, consultation notes where applicable, and product usage feedback and results. We also create inferences and profiles based on your activity, including preferences and interests derived from your Platform usage, purchasing patterns and product recommendations, marketing segment classifications, and personalization profiles to enhance your experience.
3. HOW WE USE YOUR INFORMATION
We use your personal information for several primary business purposes. For service delivery, we process orders and manage subscriptions, ship products and handle returns, provide customer support and technical assistance, manage your account and preferences, and facilitate secure payments. Communication purposes include sending transactional emails and notifications, providing order updates and shipping information, responding to inquiries and support requests, delivering newsletters and promotional content with your consent, and conducting surveys and collecting feedback.
For platform operation and improvement, we maintain and improve website functionality, debug technical issues and optimize performance, conduct data analytics and research, develop new features and services, and ensure security and prevent fraud. Marketing and personalization activities involve personalizing content and product recommendations, delivering targeted advertising across platforms, analyzing marketing campaign effectiveness, creating customer segments and profiles, and conducting market research and competitive analysis.
4. HOW WE SHARE YOUR INFORMATION
We share personal information with trusted third parties who provide services on our behalf, including e-commerce and technology partners, payment and financial service providers, fulfillment and logistics partners, marketing and advertising partners, and professional services providers. We may disclose personal information when required by law or to protect legitimate interests, including response to subpoenas, court orders, or legal process, investigation of suspected fraud or illegal activity, and protection of our rights, property, or safety.
We may share personal information with advertising partners for cross-context behavioral advertising, which may be considered a "sale" under certain state privacy laws. This includes sharing identifiers and commercial information with advertising networks, enabling retargeting and lookalike audience creation, providing aggregated analytics to marketing partners, and facilitating social media advertising campaigns. We do not sell personal information for monetary consideration.
5. COOKIES AND TRACKING TECHNOLOGIES
We use several types of cookies to enhance your experience on our Platform. Essential cookies are necessary for session management and user authentication, shopping cart functionality, security and fraud prevention, and basic website operations. Performance and analytics cookies include Google Analytics and similar services, website performance monitoring, user experience optimization, and conversion tracking and attribution. Marketing and advertising cookies enable targeted advertising and retargeting, social media integration, affiliate marketing tracking, and campaign measurement and optimization.
6. YOUR PRIVACY RIGHTS AND CHOICES
You have several universal rights regarding your personal information, including the right to know about our data collection practices, the right to access your personal information in a portable format, the right to correct inaccurate personal information, the right to delete your personal information subject to legal exceptions, and the right to non-discrimination when exercising privacy rights.
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to opt out of sale or sharing of personal information, the right to limit use of sensitive personal information, and the right to use an authorized agent. To exercise your rights, you can submit an online request to support@mendorahealth.com. We may require verification of your identity before processing requests and will respond within legally required timeframes.
7. DATA RETENTION AND SECURITY
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce agreements, and provide ongoing services and support. We implement appropriate technical, administrative, and physical safeguards to protect your information, including encryption of data in transit and at rest, secure HTTPS connections throughout our Platform, regular security assessments, access controls and authentication systems, and monitoring for unauthorized access or activity.
8. INTERNATIONAL DATA TRANSFERS
Personal information may be transferred to and processed in the United States and other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence. By using our Platform, international users acknowledge and consent to the transfer of their personal information to countries with potentially different privacy laws.
9. CHILDREN'S PRIVACY
Our Platform and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete the information promptly, cease any further collection, and notify the parent or guardian if possible.
10. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting an updated policy on our website, sending email notifications to registered users, and displaying prominent notices on our Platform. Your continued use of our Platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.
11. CONTACT INFORMATION
For privacy inquiries, contact us at support@mendorahealth.com or by mail at Mendora Health, Privacy Department, 465 N Roxbury Dr #1011, Beverly Hills, CA 90210. For customer support, email support@mendorahealth.com. For legal matters, contact support@mendorahealth.com.